Last updated 7 July 2026
Feedback — including complaints — helps us maintain the highest standards of care. Please use the process below.
Step 1 — Raise it with Linda
Where possible, please raise your concern directly with Linda, either in a session or by email to linda@timetochange.ie. We will acknowledge receipt within 3 working days and aim to respond in full within 21 days.
Step 2 — Escalate to IACP
If the matter is not resolved to your satisfaction, you may refer the complaint to the Irish Association for Counselling and Psychotherapy under its Complaints & Disciplinary Procedure.
Irish Association for Counselling and PsychotherapyFirst Floor, Marina House, 11–13 Clarence Street, Dun Laoghaire, Co. Dublin, A96 D5C7
Phone: 01 230 3536 · Email: iacp@iacp.ie
Data protection complaints
If your complaint relates specifically to how we handled your personal data, you may contact the Irish Data Protection Commission.